Frequently asked questions

Subscriptions

Can I cancel my subscription at any time?
Absolutely. You can cancel your paid subscription at any time, and you will no longer be charged.

Do you have a refund policy?
No, we do not offer refunds.

Will my subscription be automatically renewed?
Yes, your subscription will be automatically renewed according to your payment period. You can cancel at any time.

Do you offer any discounts?
Not at the moment.

What kinds of subscriptions do you offer?
You can choose from a pre-made playlist for €60 per month or request a custom-made playlist tailored to your specific needs, which costs €300 for a 30-day subscription.

Why are your sounds more expensive than what is available online?
The sounds we create are based on the latest neuroscience research and over 20 years of professional experience in Applied Sciences and understanding how the mind works. This results in a higher-quality product compared to what you’ll find on the market. Just a few weeks of practice can lead to significant positive changes in your life. Consider it an investment in yourself rather than an expense.

The technology

What is brainwave entrainment and how does it work?
For detailed explanations, please visit the About Brain Entrainment page.

Is brainwave entrainment safe?
Yes, it is safe. No side effects have been reported in the research we’ve reviewed for our programs. Our product is current and aligned with the latest research in audio entrainment and neuroscience. Before using any of the sessions, please read the Disclaimer.

When will I notice an effect?
Generally, you should have a positive experience from your first session. Major improvements typically begin to manifest within a few weeks, provided you use the program regularly and consistently (4 to 5 times per week).

Do I need to use headphones?
We recommend using stereo headphones for the best possible outcome. Ensure they fit comfortably to avoid distractions. On-ear headphones with noise-cancelling features are ideal, but good-quality ear buds will work as well. Perform a stereo test before using the headphones to ensure proper audio quality and alignment.

How do I prepare myself for a session?
Each program includes an explanatory video to help you get the most out of it. Additional preparation information can be found HERE.

How can I relax at the beginning of a session?
To maximize the benefits of this technology, it’s important to be relaxed during the session. Most sessions will require you to close your eyes. In the following sections, we will describe a few techniques to help you achieve relaxation.

Body scan:

Start by scanning your body for tension, beginning at your toes and gradually moving your attention up to your head. Repeat this process if necessary, ensuring each area is fully relaxed before moving on to the next. Be sure to spend extra time relaxing your neck, jaw, and tongue, as these areas often hold additional tension.

Eye position:

For almost all sessions, your eyes should remain closed throughout. Closing your eyes reduces external input to the brain, allowing it to better focus on your inner landscape.

Positioning your eyes correctly can help you achieve a relaxed or trance-like state more quickly. Gently move your eyes upwards as if you’re looking at a spot in the middle of your forehead. If this position feels uncomfortable, avoid straining and adjust as needed.

The Beats:

All sessions feature beats. Focus your attention on these beats; this will help clear your mind and enhance your experience by increasing entrainment.

Visualization:

One effective way to relax quickly is by visualizing an object and zooming in on it. Continue zooming in until you reach the smallest detail of the object. Once you’re there, focus your attention on the object until you start to feel a sensation of ‘floating.’ At this point, simply let go and relax.

How to breath:

Breathe deeply and fully into your abdomen. When you inhale, your belly should rise, which indicates that you are breathing correctly.

Inhale and exhale at the same rate. As you exhale, imagine that you are releasing all the tension from your body.

Note that you may experience random itches while trying to relax. Instead of scratching, simply ignore them; they will pass after a few seconds.

How do I integrate my experience after a session?
Journaling is an excellent way to integrate your experience and track your improvements.

None of the programs seem to suit my needs. Can you create a custom program for me?
Please contact us with your request, and we’ll be happy to assist you.

Support

Do you offer support if I need help?
Yes! High-quality customer support is crucial for a quality product, so we will do our best to resolve any issues you may encounter.

What does support include?
You can always feel free to contact us for:

Guidance on choosing the right playlist
Assistance with technical issues
Answers to any questions or concerns
Help with integrating your experience
Custom program requests and more